Your Perfect Assignment is Just a Click Away

We Write Custom Academic Papers

100% Original, Plagiarism Free, Customized to your instructions!

glass
pen
clip
papers
heaphones

Talent Acquisition and Employee Retention Plan

Talent Acquisition and Employee Retention Plan

Description

Scenario

You are a human relations business partner at Large Technology Corporation (LTC). Your company has recently had an increase in sales, and the customer service team is having trouble keeping up with the number of incoming requests. Not only is the workload overwhelming employees, but the team does not have time to sufficiently train its new employees. In addition, more senior employees are being asked to train while keeping up with their regular duties, which has been a point of contention. Employees are stressed, and managers are having trouble keeping their employees motivated and dedicated to the company. In fact, four representatives resigned in the last month.

You received a request from the customer service team to hire six additional customer service representatives. The department currently has 27 employees, with three team leads and eight employees under each team lead. The team leads have all been with the company for over three years, but the majority of the customer service representatives have only been with the company for one to three years.

To ensure that the hiring of new customer service representatives is a smooth process, you have been asked to create a talent acquisition and employee retention plan to detail the hiring process as well as strategies managers can use to keep the new employees motivated and dedicated once they join the team.

Directions

As a human relations business partner, you have been asked to develop a talent acquisition and employee retention plan.

Specifically, you must address the following:

  • Talent Acquisition: Recruitment Strategies: The customer service team has approved the hire of six customer service representatives. You have a standard customer service job description PDF that you will use, but you also need to detail the recruitment sources as well as relevant employment laws. As you outline your recruitment strategies, be sure to address the following:
    • Describe the recruitment sources you will use to find new customer service representatives for the team. Be sure to justify your choices. For example, will you use social networking websites, industry-specific network groups, job fairs, or college career offices, or will you post to general job websites?
    • Describe the employment laws that you will need to adhere to as you recruit potential employees to ensure you are protecting the rights of both the applicants and the company.
  • Talent Acquisition: Selection Process: The company has had great response rates with previous job postings for the customer service representative position. On average, the company receives 24 résumés for each posting. With only six available positions, you have been asked to outline how you will narrow down the candidates and the approach you will to take to select the best candidates. As you outline the selection process, be sure to address the following:
    • Explain how you will determine which candidates to interview based on a review of their résumés, applications, and job qualifications. Be sure to justify how your process will assist in meeting the needs of the team. For your response, you might consider the following:
      • Which job skills are most important for the team?
      • Will you engage current employees to help screen résumés and applications?
      • Will you complete phone screenings prior to scheduling a face-to-face interview?
      • How many candidates will you interview?
    • Describe the type of interview you will conduct. Be sure to justify why the selected type of interview is most appropriate for the specific job.
    • Create five key interview questions to ask the candidates. Be sure to justify how the questions align with the job requirements and assist in helping find an individual who best meets the needs of the team.
    • Describe the selection method you will use in the selection process. Be sure to justify why this selection method is the most appropriate for your team. For your response, you might consider the following:
      • Who will you involve in the decision-making process?
      • Will you use a method that scores candidates with a specific approach?
      • What tools or technologies might you use to keep track of candidate scoring?
    • Describe the employment laws that you will need to adhere to during the selection process to ensure you are protecting the rights of both the applicants and the company.
  • Employee Retention Strategies: The customer service team is currently experiencing high turnover, and you have been asked to advise the managers on the team around how they can increase employee motivation and engagement. To provide you some context, the customer service managers have provided you with employee satisfaction survey results PDF as well as exit interview anecdotes PDF. The managers explained that they want to ensure that the team is able to engage and motivate both current and new employees, as well as create a positive team culture. As you outline the retention strategies, be sure to address the following:
    • Describe a motivation or leadership theory that helps explain the issues the company is currently having with employee turnover and low employee satisfaction.
    • Describe the specific retention strategies managers can use to address the issues with employee turnover and to improve organizational culture. Be sure to justify how the identified strategies are most appropriate for the team. As you consider retention strategies, you might consider the following:
      • How do you meet the specific employees’ needs?
      • How will you motivate individuals who are disengaged?
      • How will you maintain a high level of engagement in specific employees?
      • How will the strategies impact organizational culture, and how does this impact retention?
      • How will you measure the results of your strategies?

Our Service Charter

1. Professional & Expert Writers: Writing Expert only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Writing Expert are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Writing Expert is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Writing Expert, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.

Our Service Charter

1. Professional & Expert Writers: Writing Expert only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Writing Expert are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Writing Expert is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Writing Expert, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.