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Service Blueprint and Service Encounter Questions

Service Blueprint and Service Encounter Questions

Question Description

I need support with this Supply Chain question so I can learn better.

Service Blueprint and Service Encounter Design for a company that provide a service of establishing Basketball and tennis courts in the houses of the customers.

Service Blueprint: present the process for providing this service. Remember that, in services, the process is often the product, and that consumption of the product is often simultaneous with its production. This means a flow chart as illustrated in the service design lecture and in exh. 9.6 on text pages 234-5. 

Service Encounter Design: the “heart” of service delivery is the encounter between the customer and the service provider/organization. From the service blueprint, this is what occurs at the line of interaction between the customer and the provider. 

Provide a reasonably detailed description of how the encounter should occur. What will the customer see (remember the line of visibility in the service blueprint), do, etc.? What will the provider/organization see, do, etc.? Remember that there may be a series of encounters in order to complete both the sale of the service and the service itself. Do not underestimate the difficulty of making the sale.

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Our Service Charter

1. Professional & Expert Writers: Writing Expert only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Writing Expert are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Writing Expert is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Writing Expert, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.