Description
After reading the case study on Emerald Computer Company, take the position of Scott Graham and answer the following questions:
- What are the Pros and Cons for offshore vs. US expansion?
- Was it a good decision to locate offshore?Why or why not?What are the economics for the first five years?
- Estimate how much profit Emerald loses for each customer who no longer buys Emerald products, as a result of frustrations due to poor service
- Given the favorable cost savings due to the location, how many such lost customers would wipe out the benefits for the company?
- What should we do next time, and why?
Write a short paper (2 pages maximum) with the results of your analysis and judgement, and be prepared to discuss your conclusions and rationale.