A TALE OF TWO EATING PLACES
Ana Jessica Alquilita, Jane Ildelaiza Arcenal, Seth Arcillas,
Sharmaine Gazelle Diaz, Allan Gonzales, Bacteria Mae Ricaborda, Mae Velyn Sildora and Jellie Tagalog
University of San Carlos- Downtown Campus
Author's Take note:
This newspaper was prepared for BA-OM 31 Total Quality Supervision Summer school 2015, educated by Mister. Jovenal Marabiles Arnaiz to get his you: 30-3: 31 pm Monday-Friday schedule. I actually. INTRODUCTION
The case entitled " A Tale of Two Restaurants” revolves around two distinct restaurants which were positioned in the same condition. Kelley's Sea food Restaurant begun and operated by Harry Kelley for about 15 years ago while Jim's SteakHouse, which is a family-owned restaurant, was run by Jim himself. The particular owners from the two restaurants share the same vigor with regards to pursuing all their business but have some faults and insufficiencies concerning their particular operations. Kelley's Seafood Cafe focuses largely on the quality of foodstuff and is highly commended for it strives to cater to the special demands of the consumers but is struggling to perfectly keep up with the operations because of not using a computerized system. It is only focused on the built up satisfaction they get from customers and neglects the employees' participation, conversation, and teamwork, in which this hinders the procedure improvement and learning in the organization. The founder is unsucssesful to meet his staff regularly that is why there is certainly only slightly growth among them within the organization and the probability for improvement is very low since they are not able to deliberate this with each other typically. Lastly, Mister. Kelley just concentrates on his employees' bad behavior and fails to admit their attempts and efforts. His attitude and unfavorable way of thinking only yields unfavorable results plus the operations will be greatly affected. Jim's SteakHouse, on the other hand, is much more TQ-focused compared to the former restaurant. Although not ideal, it manages to emphasize the usage of high-quality elements, just like Kelley's Seafood Cafe, but seems to have developed significantly better supplier-customer romance. The concentration on customers can be evident based upon letting them manage to get thier money's well worth. Jim will know the basics of Hrm for he also value, appreciate and acknowledge the efforts and contributions of his employees and, inturn, gives fair wages, compensations, benefits and sponsorships intended for the hardworking employees. The most commendable action that he has been noticing for quite some time is definitely his benchmarking method which will helped him improve the operations of the organization. Both eating places face diverse flaws and impediments respectively and strive to rectify it through the guidance of the important principles of Total Top quality Management.
2. PROBLEM DECLARATION
How will these two eating places, from the point of view and concepts of TQM, improve all their infrastructures, techniques, and tool and techniques in their corporation to deliver smooth and thorough operations? A. TARGETS
1 . To recognize and simplify the hazy and unclear terms.
installment payments on your To be able to identify and generalize the problems of the two restaurants. 3. To come up with a option concerning the total quality managing of the two restaurants. four. To be able to discover the fundamental principles of the TQM shown inside the operations with the two restaurants. 5. To be able to give recommendations to the eating places owners.
III. ANALYSIS AND FINDINGS
Following figuring out and generalizing the problems in the case given, ideas and details were gathered. The truth shows the inconsistency in the companies inspite of their developments in their functions.
In Kelley's company, the negative aspect actually affects the operation administration of the firm that causes personnel behavior to deteriorate or degenerate. A great inconsistent management tends to reveal the adverse behavior of...